Inpatient Journey

Pre-admission

  • Adhere to doctor’s recommendation to admit for further treatment.

    Discuss your concerns with doctor(s).

    With your consent to be admitted, doctor and staff will proceed to the admission process. If you are undergoing a surgery:

    1. Arrive at least 3 hours prior to your scheduled surgery time or per doctor’s advice.
    2. Do not eat or drink from the date and time as instructed by the doctor.

    Admission

    • Part 1

      Register at Admission & Registration Counter at Ground Floor with the following documents:

      1. Your identification card / passport.
      2. Your child’s birth certificate / MyKid if under 12 years old. (If your child is admitted)
      3. Guarantor’s identification card / passport. The guarantor has to be 21 years old and above.
      4. Admission notice from your doctor.

      Fill-up the Admission Counselling Form.

    • Part 2

      Surgical case – Full amount of estimated cost.

      A minimum deposit is required for medical case:

      1. General ward – RM2,000
      2. Intensive Care Unit (ICU) – RM5,000

      For general ward, you can choose the room type. (Subject to availability)

      A complimentary admission kit with basic toiletries will be given to you. Our staff will bring you for necessary screening or to the ward after admission process has completed.

      During Your Stay

      • Part 1

        Our nurse will:

        1. Provide you with an identification bracelet.
        2. Conduct an initial assessment.
        3. Brief on admission orientation.

        Our nurses will update you from time to time for the upcoming procedure.

        Feel free to approach our staff at the Nurse Counter or simply press the call bell should you have any concerns during your stay. It’s a complimentary service.

        To safeguard your health planning, you cannot take any self-medication including herbs and supplement during your admission. All drugs have to be provided by the hospital.

        Discharge

        • Part 1

          Once the doctor has assessed that you are medically fit for discharge, kindly allow 1 hour for the processing of the final bill.

          When the bill is ready, kindly make payment at:

          1. Office hours – Cashier Counter located at your ward
          2. After office hours – Payment Counter at Ground Floor

          If you choose to stay longer, there will be additional charges:

          1. Half day room rate if you leave after 2pm.
          2. Full day room rate if you leave after 6pm.
        • Part 2

          After payment please do the following in sequence:

          1. Obtain the prescribed medications (if any) from:
            1. Office hours – Satellite Pharmacy located on the same floor as your ward
            2. After office hours – Pharmacy at Ground Floor
          2. Return the Discharge Notice to our Nurse Counter in the ward.
          3. Get your branula removed by our nurse.
          4. Receive the x-ray, laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
          5. Collect all of your belongings and valuables in your room.
          • Part 1

            For your safety, it is strongly advisable that you have a relative or friend to send you home.

            Remember to come back for follow-up visit at your doctor’s private clinic.

            Pre-admission

            • Adhere to doctor’s recommendation to admit for further treatment.

              Discuss your concerns with doctor(s).

              With your consent to be admitted, doctor and staff will proceed to the admission process. If you are undergoing a surgery:

              1. Arrive at least 3 hours prior to your scheduled surgery time or per doctor’s advice.
              2. Do not eat or drink from the date and time as instructed by the doctor.

              Admission

              • Part 1

                Register at Admission & Registration Counter at Ground Floor with the following documents:

                1. Your identification card / passport.
                2. Your child’s birth certificate / MyKid if under 12 years old. (If your child is admitted)
                3. Guarantor’s identification card / passport. The guarantor has to be 21 years old and above.
                4. Guarantee Letter from your company / Insurance member card / details.
                5. Admission Notice from your doctor.

                Fill-up:

                1. Admission Counselling Form
                2. Declaration Authorization Form
              • Part 2

                A minimum deposit of RM450 (refundable) will be collected.

                We will wait for the initial guarantee letter by your insurance company, which will normally take 1 to 2 hours.

                If you wish to be admitted immediately before the guarantee letter is received, you will be considered as self-paying patient and will be required to pay for the full amount of the estimated cost.

                For general ward, you can choose the room type. (Subject to availability)

                A complimentary admission kit with basic toiletries will be given to you. Our staff will bring you for necessary screening or to the ward after admission process has completed.

                During Your Stay

                • Part 1

                  Our nurse will:

                  1. Provide you with an identification bracelet.
                  2. Conduct an initial assessment.
                  3. Brief on admission orientation.

                  Our nurses will update you from time to time for the upcoming procedure.

                  Feel free to approach our staff at the Nurse Counter or simply press the call bell should you have any concerns during your stay. It’s a complimentary service.

                  To safeguard your health planning, you cannot take any self-medication including herbs and supplement during your admission. All drugs have to be provided by the hospital.

                  Discharge

                  • Part 1

                    Once the doctor has assessed that you are medically fit for discharge, kindly allow 4 hours for the process of finalizing bill and the approval by your insurance company. In case you wish to discharge immediately, you can choose to pay a deposit based on the terms and conditions of your insurance policy.

                    When the final guarantee letter is ready, kindly proceed to settle outstanding charges at:

                    1. Office hours – Cashier Counter located at your ward
                    2. After office hours – Payment Counter at Ground Floor

                    If you choose to stay longer, there will be additional charges:

                    1. Half day room rate if you leave after 2pm.
                    2. Full day room rate if you leave after 6pm.
                  • Part 2

                    After payment, please do the following in sequence:

                    1. Obtain the prescribed medications (if any) from:
                      1. Office hours – Satellite Pharmacy located on the same floor as your ward
                      2. After office hours – Pharmacy at Ground Floor
                    2. Return the Discharge Notice to our Nurse Counter in the ward.
                    3. Get your branula removed by our nurse.
                    4. Receive the x-ray, laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
                    5. Collect all of your belongings and valuables in your room.

                    Home / Follow-up

                    • Part 1

                      For your safety, it is strongly advisable that you have a relative or friend to send you home.

                      Remember to come back for follow-up visit at your doctor’s private clinic.

                      You will be contacted for the refund of your deposit within 5 working days.

                      Room Rates

                      The rooms in our hospital are spacious, aesthetically designed and well-lit, with large windows to ensure maximum comfort and convenience for our patients. All our rooms are fully air-conditioned with attached bathroom and toilet.

                      Type of Room Normal Rate (RM)
                      Single-Bedded Deluxe RM 370.00
                      Single-Bedded RM 250.00
                      Double-Bedded RM 125.00
                      Four-Bedded RM 100.00

                      Remarks:
                      – Complimentary meals are provided for the patient only.
                      – Deposit will be advised upon registration.
                      – The above charges are subjected to change without prior notice.