Accreditations and Awards

Accreditations

Malaysian Society for Quality in Health (MSQH) Accreditation – 5th Edition

Mahkota Medical Centre successfully received another full four year accreditation for MSQH 5th Edition in 2018. MSQH is dedicated to improving the quality of the nation’s health care through voluntary accreditation. The Malaysian Hospital Accreditation Standards are intended to stimulate continuous, systematic improvement in an organisation’s performance and the outcomes of care.

Granted the full 4 years of MSQH accreditation since 2014 .

MS ISO 15189 accreditation

The Department of Standards Malaysia (STANDARD MALAYSIA) has granted MMC laboratory a three (3) year accreditation in the fields of Medical Testing: Chemical Pathology and Haematology; namely MS ISO 15189 “Medical Laboratories – Particular requirements for Quality and Competence”.

Granted the MS ISO 15189 accreditation since 2011.

Awards

2018 Frost & Sullivan Malaysia Medical Tourism Hospital Customer Value Leadership Award

Frost & Sullivan has recognised Mahkota Medical Centre for Medical Tourism Hospital Customer Value Leadership Award. The criteria for the Customer Value Leadership Award is mainly guided by Customer Impact and Business Impact criteria, for example, customer service, its brand, its processes, its services to make customers feel valued and confident in the company’s services.

The Global Health & Travel Award – 2017 & 2018 Fertility Service Provider of the Year

For 2 consecutive years, The Global Health & Travel (GHT) Award recognized Mahkota Medical Centre as the Fertility Service Provider of the Year that has pushed boundaries of delighting their customers at every stage and in every interaction. The program measures customer sentiment across various touch points and throughout the customer lifecycle in various industries. In surveying the customer pool, their panel of esteemed healthcare industry judges and analyzing assessments by the GHT editorial team, the GHT Award aims to be an effective measurement tool for business to benchmark themselves against industry standards and their peers.

2015 Frost & Sullivan Malaysia Medical Tourism Hospital of the Year

Frost & Sullivan awarded Mahkota Medical Centre with the 2015 Malaysia Excellence Awards for the Medical Tourism Hospital of the Year. This award acknowledges companies that have pushed the boundaries of excellence – rising above the competition and demonstrating outstanding performance in Malaysia. Award recipients are identified based on in-depth interviews, analysis, and extensive secondary research conducted by Frost & Sullivan’s analysts and after studying their revenues, market share, capabilities, and overall contribution to the industry in order to identify best practices.

The BrandLaureate SMEs Master Award 2013 for Best Hospital Brand

Mahkota Medical Centre was awarded the prestigious Brand Laureate SMEs Master Award 2013 by the Asia Pacific Brand Foundation (APBF) for the category of Best Brand in Wellness Healthcare – Hospital.

Ministry of Health Malaysia Award for Outstanding Achievement 2012

Mahkota Medical Centre received awards from the Ministry of Health for being the hospital with the “Highest Number of Healthcare Travellers” and the “Highest Revenue for Healthcare Travellers” in Southern Region for 2012. These awards were presented for the first time by the Malaysian Healthcare Travel Council (MHTC).

The BrandLaureate SMEs Signature Award

Mahkota Medical Centre was awarded The BrandLaureate – SMEs Signature Award 2012 by the Asia Pacific Brands Foundation (APBF) for its excellence in branding and strong positioning in Healthcare-Hospital sector from the small and medium enterprise (SMEs).

Recipient of Certificate of Industry Excellence Award 2011

The hospital was amongst the 21 proud recipients of the prestigious Certificate of Excellence 2011 by Ministry of International Trade and Industry (MITI). The Certificate of Excellence is part of the award scheme under the Industry Excellence Award which was launched by MITI in 1991 to recognise outstanding performance by Malaysian companies and entrepreneurs.

The BrandLaureate SMEs Chapter Award (Corporate Branding) – Best Brand in Wellness – Medical Tourism 2010

Mahkota Medical Centre was awarded The BrandLaureate – SMEs Chapter Award (Corporate Branding) – Best Brand in Wellness- Medical Tourism 2010 by the Asia Pacific Brands Foundation (APBF) for its excellence in branding and strong positioning within the region.

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Melaka Tourism Award Best Tourist Attraction (Health Tourism) 2010/2011

In recognition of Mahkota Medical Centre’s effort in medical tourism, the state government once again awarded Mahkota Medical Centre with the Melaka Tourism Award 2010/2011 for Best Tourism Attraction in Health Tourism.

The 8^th Asia Pacific International Honesty Enterprise – Keris Award 2009

Entrepreneur Development Association Malaysia honoured Mahkota Medical Centre with this award which recognises organisations that practice honesty and integrity in this today’s commercialised society.

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4^th Business of the Year Award – Service Provider of the Year 2009

Mahkota Medical Centre received this award from SMI & SME Worldwide Network for its efforts in providing excellent services to our patients.

Best Tourism Attraction/ Production (Healthcare) Award 2008/2009

In recognition of Mahkota Medical Centre’s effort in medical tourism, the state government once again awarded Mahkota Medical Centre with the Melaka Tourism Award 2008/2009 for Best Tourism Attraction in Healthcare.

Health Industry Recognition Award 2009

Mahkota Medical Centre’s position as one of the top healthcare centre in Malaysia was further enhanced when Mahkota received this award from the Ministry of Health.

International Business Review Corporate Award 2008-2009

International Business Review Corporate Award for Excellence in the Healthcare Sector 2008 and 2009

Technology Business Review Awards or formerly known as International Business Review Corporate Award has been recognised as one of the most prominent corporate excellence awards for Malaysians as well as foreign companies operating in the ASEAN region. For two consecutive years, in 2008 and 2009, Mahkota Medical Centre was attributed with this award for its outstanding achievement in the healthcare sector, especially in technological advancement.

Excellence Export Certificate 2006 and Export Excellence Award-Services-2007

Excellence Export Certificate (Services) 2006 & Export Excellence Award (Services) 2007

For two consecutive years, Mahkota Medical Centre received this recognition from the Ministry of International Trade and Industry (MITI). In 2006, Mahkota was conferred with the Excellence Export Certificate and in the following year, Mahkota was awarded the Industry Excellence Award under the Export Excellence (Healthcare Services) category.

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Beautification & Cleanliness Competition Champion (Interstate Hospital Category) 2006

In 2006, Mahkota Medical Centre emerged as the champion among public hospitals and the five private hospitals that took part in this competition by Melaka State Government in August 2006.

Best Health Tourism Award 2005

For its efforts in medical tourism, Tourism Malaysia and the Melaka State Government presented Mahkota Medical Centre with this award.