FAQ

We have the cost estimate for more than 40 procedures and you may refer to them HERE.

Yes, Mahkota Medical Centre is a Medisave-accredited hospital approved by the Ministry of Health, Singapore. Singapore citizens and Permanent Residents (PRs) with a valid Medisave account who wish to use their Medisave are advised to read the Medisave FAQ HERE.

For more information, you may contact our friendly Customer Service team at +60 6285 2999 or our Authorised Representative Offices (ARO) HERE.

You may call to the doctor’s clinic and make an appointment with the clinic nurse directly once you know which doctor to see.

Generally, our operating hours are from 8:30am until 5:00pm Monday to Friday and from 8:30am until 1:00pm on Saturday. For medical needs beyond the normal operation hours, you may proceed to the Accident & Emergency Department that operates 24 hours daily. Please contact the hospital at +60 6285 2999 for more details as operating hours may vary.

For Wards:
7:00am – 8:00am
11:00am – 2:00pm
5:00pm – 9:00pm

For CCU/ ICU/ CICU:
1:00pm – 2:00pm
5:00pm – 6:00pm

We discourage visitations extending beyond the stipulated visiting hours as we recognize that our patients require time to rest. Visitors shall be requested to leave the hospital after visiting hours. Click here to find out more about entering the hospital during the Covid-19 outbreak.

Yes. Our Customer Service team can assist our international patients to extend their social visit pass.

Required documents for pass extension:

1. Passport – Patient & companion (original and photocopy)
2. Marriage certificate / Birth certificate (Kartu Keluarga) (Original and photocopy)
3. Letter from doctor
4. Appointment card (Original and photocopy)
5. Hotel receipt (Original and photocopy)

The new social visit pass will be issued within 2 weeks before the visa’s expiry date.

Our patients from selected nationality are provided with eVISA services. eVISA is an online application platform that enables foreign nationals to apply for an electronic visa to enter Malaysia at the comfort of your convenience.

For more details, kindly browse https://www.windowmalaysia.my

We provide the following warm hospitality services to make your stay more comfortable and convenient:

1. Luggage and concierge services
2. Social Visit Pass extension services
3. Transportation ticketing counters
4. Laundry services
5. ATM and money changer services
6. Bakery and Cafeteria
7. 24-hour convenience store