Job Description
- Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
- To collaborate with respective department to handle customer complaints.
- Able to communicate well with patients and family members.
Job Responsibilities
- To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
- To provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
- To manage the contact center such as emails, online referral, helpdesk via message and customer service software.
- To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
- To perform customer service recovery.
- To perform risk and quality management.
Qualification and Requirements
- Minimum Degree in any field or equivalent.
- Preferably 1-2 years of experience in Customer Service field either Hospital/Healthcare. Fresh graduates are encourage to apply.
- Have basic knowledge on Microsoft Office.
- Working hours: Monday to Saturdays (alternate)
Benefits
- Medical Insurance
- Yearly Bonus and Increment